Selling to Millennials

The housing industry is now onto its next big wave of potential consumers, the Millennials.  The Millennial population (87 million) is the largest generation in America cruising over the Baby Boomers (78 million).  Currently 65% of Millennials are over the age of 25 and have become financially stable yet a very small percentage has purchased a home.  So why, why is it so difficult to sell a home to a Millennial?  Let’s avoid talking about how the economy isn’t phenomenal and how student debt is hurting the middle class and young Americans.  About 31 million Millennials are unfit for home buying because of financial instability, but what about the other 56 million, what are we missing?

One of the most distinct features of the Millennials is they are extremely cautions buyers.  Millennials have grown up during an economic crisis centered on housing and just about every one of them is connected to someone who felt the negative effects of home ownership.  The best approach to counteract this fear of mortgages is to stress that home prices and interest rates are at a low point, making now the safest time to buy.

Another feature of Millennials that separates them from generations before is that being a home owner just doesn’t carry the same significance as it did with their parents and grandparents.  Being a home owner no longer acts as a symbol of status, it is not a badge of accomplishment to Millennials and it generally is not viewed as the gateway to building a family and creating an identity.  If anything Millennials see home ownership as a burdensome commitment.  When selling a home to a Millennial, especially if it is a first home, help them keep in perspective that this does not have to be a forever home and that they do not have to be tied to this decision forever.

Having a quick turnaround on answering questions for Millennials is also incredibly important when making a sale.  Millennials have grown up in a world of instantaneousness.  Do not wait to give the customer gratification.  If a customer asks a question, do not keep them waiting, even if you don’t have an answer for them yet.  Always respond.  Saying, “Hello, I don’t have a solid update yet but I’m looking into this for you” is much better than leaving them waiting.  Also, if you are breaking into the world of Social Media marketing and correspondence with customers make sure you know how to use it.  If you are not an expert with Facebook, Twitter, or other Social Media platforms, either get some practice beforehand or stay away from it.

Most Millennials are eco-friendly and conscientious about their impact on the environment.  When selling new homes highlight the eco-friendly features they have.  If a home has energy efficient appliances, high insulation values, or specialized windows, make a big deal out of it.  Never underestimate the importance of such features to Millennials.  Highlighting these features could steer them away from the drafty existing home market altogether.  Along with energy efficiency, make sure the home has plenty of energy or rather, plenty of outlets.  Most Millennials are not looking for a ton of flair and extravagant designs in their homes, if you provide them with a simple, open concept floorplan that is loaded with outlets so that they can keep their devices charged up and mobile throughout the home, your customer will provide all the flair necessary.

With some practice and a bit of understanding of the Millennial mentality selling to Millennials will begin to feel like selling to all other consumers.  Recognize the need of the consumer, find the product that fits the need, and introduce the product.  The sales methods stay the same, the sales pitches need to change.

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